Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
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Products & Services
EonTech Systems provides a comprehensive range of IT services including custom software development, web and mobile app development, UI/UX design, data and AI solutions, IT support, cloud computing services, cybersecurity solutions, and enterprise systems like ERP and CRM implementations.
Our team offers free initial consultations to assess your business needs and recommend the most appropriate solutions. We consider factors like your industry, business size, budget, and specific challenges to suggest the best services for your requirements.
Yes, we offer various maintenance and support packages tailored to your needs. Our support services include bug fixes, performance optimization, security updates, and feature enhancements. We can discuss support options during your project planning phase.
Pricing & Payments
We offer flexible pricing models depending on the project scope and duration:
- Fixed Price: For well-defined projects with clear requirements
- Time & Materials: For projects requiring flexibility and ongoing development
- Retainer: For ongoing support and maintenance
- Subscription: For SaaS products and cloud services
Contact us for a customized quote based on your specific needs.
Yes, we offer special pricing for startups, non-profit organizations, and educational institutions. Please provide documentation of your status when requesting a quote, and we'll be happy to discuss available discounts and special programs.
We accept various payment methods including:
- Bank transfers (local and international)
- Credit/debit cards (Visa, Mastercard, American Express)
- Mobile money (M-Pesa, Airtel Money)
- Online payment platforms (PayPal, Stripe)
Technical Questions
Our team has expertise in a wide range of technologies:
- Frontend: React, Angular, Vue.js, Flutter
- Backend: Node.js, Python (Django, Flask), PHP (Laravel), .NET
- Mobile: React Native, Flutter, Swift, Kotlin
- Databases: MySQL, PostgreSQL, MongoDB, Firebase
- Cloud: AWS, Azure, Google Cloud, DigitalOcean
- AI/ML: TensorFlow, PyTorch, OpenAI, Computer Vision
Data security is our top priority. We implement multiple layers of protection including:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Role-based access controls
- Secure coding practices
- Compliance with industry standards (GDPR, HIPAA where applicable)
- Secure development environments
We're happy to sign NDAs and discuss specific security requirements for your project.
We follow an agile development methodology with these key phases:
- Discovery: Requirements gathering and analysis
- Planning: Project roadmap and technical specifications
- Design: UI/UX wireframes and prototypes
- Development: Iterative coding with regular demos
- Testing: Quality assurance and user acceptance testing
- Deployment: Launch and go-live support
- Maintenance: Ongoing support and updates
We maintain transparent communication throughout the process with regular updates and feedback sessions.
Still have questions?
Our support team is ready to help you with any additional questions or specific requirements you may have.
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